Customer Service and Support

Frequently Asked Questions and Common Problems

Why isn't my password working?
Our site may have deactivated your password due to too many logins from different locations.
It's also possible that your membership is no longer current and active.
If you feel there is an error with your login please email us at the address below.

Problems playing or downloading the videos.
Our movies require Windows Media Player.
If you are using a download accelerator please un-install it, that usually causes issues
Please make sure you have the latest version of the software:
Download Windows Media Player

DIAL-UP INTERNET CONNECTIONS
This site has been designed for users with High Speed Internet access.
If you are on a dial-up connection you may experience video download and playback problems.

How do I contact support about this site?
email: help@vipmembers.net